INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is your return and exchange policy?

We offer a hassle-free return and exchange policy within 30 days of purchase. Items must be unused, in their original packaging, and accompanied by proof of purchase.

How do I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the courier's tracking page.

Do you ship internationally?

Yes, we offer international shipping to most countries. Shipping fees and delivery times vary by location and will be calculated at checkout.

What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, and digital wallets like Apple Pay and Google Pay.

How do I cancel my order?

If your order has not been processed or shipped, you can cancel it by contacting our customer service team.

Are your products authentic?

Yes, all our products are 100% authentic and sourced directly from verified Quality.

Do you offer product warranties?

Yes, some of our products come with manufacturer warranties. Please check the product details page for warranty information.

Can I pre-order out-of-stock items?

In some cases, we allow pre-orders for popular items. Please check the product page or contact customer support for more details.

How do I know what size to order?

We provide a detailed size chart on each product page. If you’re unsure, feel free to contact our team for assistance.